Apr 7-12

May 19-24

Jun 16-21

Jul 21-26

Prices (Melbourne)

Pay-by-the-Day Pricing

Prices quoted are in AUD and include 10% Goods and Service Tax (GST). You can convert currencies at xe.com.

Registration and Payment

Online Registration
Register online using our secure server which will be available until 1700 (Australian Eastern Time) on Friday, 18 July, 2008.

• Paying by credit card? We accept Visa, MasterCard, or American Express. Transactions will appear on your statement under the name ID Tours, NN/g’s Sydney conference coordinator, not Nielsen Norman Group.
• Paying by cheque or purchase order? Note that the cheque must be in Australian dollars and made payable to Nielsen Norman Group. Payment must be received by 1700 (Australian Eastern Time) on Wednesday, 16 July. Send payment to:
  
  
  Nielsen Norman Group,
  C/-ID Meetings and Events,
  PO Box 998,
  Crows Nest NSW 1585
  Australia
• Paying by bank transfer? Please include your name as reference, and add AUD $20 to cover bank charges if from outside Australia. Payment must be received by 1700 (Australian Eastern Time) on Wednesday, 16 July. Transfer information:

  Bank:	National Australia Bank
  Swift/Sort code:	NATAAU3302S
  Account name:	Nielsen Norman Group
  Account number:	53862-1423
  BSB:	082-447
  Reference:	Your name

On-site Registration
You may register on-site on a space-available basis. Seats in specific tutorials cannot be guaranteed without a confirmed registration. If you’re interested in registering on-site, visit the event location registration desk between 0800 and 0900 on the morning of the first day that you wish to attend. On-site registrants must provide a credit card payment of the full amount due.

Questions?
For questions regarding registration, please call our registration department: (02) 9965-4327 within Australia, +61 (2) 9965-4327 outside Australia, or e-mail: nng@idaustralia.com.

Payment Policy

Your registration is not complete until full payment is received.

If your company requires an invoice, please use either the printable invoice form or the e-mail confirmation you will receive following online registration. Both will include the dates, the events you have registered for, and the conference fee.

The Nielsen Norman Group has contracted an Australian Events Coordinator, ID Meetings & Events, a division of ID Tours South Pacific Pty. Ltd., to handle all billing and customer service for our Melbourne event.

Cancellation, Substitution, and Refund Policy

If you must cancel after registering, your registration fee will be refunded less a 20% handling fee, provided that written notice of cancellation is received by Friday, 20 June. After that, the refund is 50%. No refunds will be granted after Friday, 4 July, but we will accept a substitute attendee if we receive a written note from the registered attendee stating his or her intention to transfer registration to a named individual. Email nng@idaustralia.com with cancellation, substitution, or refund requests.

Speaker Substitutions and Seminar Cancellations

We reserve the right to substitute speakers and/or cancel seminars or even the entire conference. In such cases, our liability is limited to refunding the registration fees you have paid for the affected day(s).

Speakers may need to be substituted in case of illness, accidents, airline problems, or other issues that prevent a scheduled speaker from presenting as planned. We will endeavour to get a substitute speaker, but this may not always be possible because of the expertise required and the short notice available in most such cases. If we cannot get other speakers, it may be necessary to cancel one or more scheduled seminars. Individual seminars (or the entire conference) may also have to be cancelled because of natural disasters, strikes or other hotel problems, as well as other circumstances, most of which happen with little notice.